SORCe is a multi-agency collaborative and does not directly hire staff. All programs at SORCe are offered in partnership with the agencies in the collaborative and each agency does their own hiring. To learn more about the agencies in the collaborative, please visit the Agencies at SORCe drop down menu on this website. See below for current employment opportunities.
As with employment, practicum placements at SORCe are through the agencies in the collaborative. To learn more about the agencies in the collaborative, please visit the Agencies at SORCe drop down menu.
Current Employment Opportunities
Distress Centre Calgary is hiring a Client Engagement Specialist for SORCe. THIS IS A TERM POSITION ENDING MARCH 31, 2019.
Temporary 5 Month Term Position
November 2018 – March 2019
Role: Client Engagement Specialist –SORCe
Wage: $22.00 per hour
Working hours: 40hours weekly
Closing date for application: October 24, 20189
The Safe Communities Opportunity and Resource Centre, or SORCe, is multi-agency collaborative that connects people experiencing or at risk homelessness and/or those with complex barriers such as mental or physical vulnerabilities, or socio-economic need, to programs and services that can help to address their needs. As a partner in the SORCe collaborative, Distress Centre Calgary operates the CAA Housing Strategist program, 211 Information & Referrals program, and Financial Empowerment program at SORCe. In addition, Distress Centre Calgary coordinates the SORCe Client Engagement Specialist role.
About Distress Centre Calgary
Distress Centre has a 45 year legacy of creating lasting social impact as one of the essential services in Calgary’s network of care in the community. Together, our staff and volunteers create a unique culture and supportive work environment that sets us apart. Distress Centre staff do not simply have an interest in helping others; they share a commitment to achieving results. Distress Centre provides staff with the support, resources, and opportunities needed to grow and create change for our community.
About the Position
The Client Engagement Specialist position is at the core of all client activity at SORCe. It is the initial point of contact for all clients and prospective clients entering the SORCe office and will proactively engage clients to build rapport, provide support with basic needs, assess areas of need, provide information, and connect to resources both at SORCe and in the community.
Client Engagement, Intake and Triage Responsibilities
· Greet, build rapport and establish trust with people seeking support at SORCe.
· Proactively engage those who do not approach the intake window.
· Recognize those who visit frequently but do not access programs and services.
· Proactively manage expectations for wait times.
· Assess areas of need, provide information, and connect to programs and services at SORCe or in the community.
· Create or update client profile and record visit details in the client database.
· Monitor the lobby area, identify potential security issues and enact security protocols as required.
· Ensure that the integrity of data in the client database.
· Attempt to de-escalate client emotion and behavior when required.
· Assist with administrative office tasks and other shared office duties.
· Ensure that all clients are informed of and consent to the SORCe data sharing policy.
Qualifications and Requirements
Post secondary education in social work or a related human service field. ·
Compassion and respect for all people seeking supports at SORCe.
· Knowledge and understanding of mental health and addictions issues.
· Ability to manage and remain calm in stressful situations.
· Exceptional client service / client engagement skills.
· Over 18 years of age.
· Experience working with vulnerable populations is an asset.
· Excellent computer skills.
· Good listening and communication skills.
· Ability to be level headed in crisis.
· Able to follow policies and procedures.
· Excellent command of the English language (spoken and written).
· Commitment to inclusivity in accordance with SORCe and Distress Centre policy.
· Knowledge of available social services related to homelessness and issues contributing to homelessness is an asset.
The duties and responsibilities outlined above are representative but not all inclusive. Other related duties as required.
Lines of Communication/Accountability
Reports to the Director of Programs at SORCe
Special Working Conditions
General work hours are Monday to Friday from 8:30-4:30pm
Applicable benefits included and trainings
To apply, please send a resume and cover letter to:
Suite 300, 1010 8th Avenue SW Calgary AB T2P1J2
Fax: 403.262.2512 Email:email@example.com
No Phone Calls Please. Applicants will be contacted
*THIS IS A TEMPORARY POSITION ENDING MARCH 31, 2019*