Distress Centre Calgary


The Distress Centre provides 24-hour crisis support, counselling and referrals to programs and agencies for further assistance. The Distress Centre offers short-term and drop-in counselling, and also provides a confidential online chat service for those who do not feel comfortable having a discussion over the phone. Youth who feel they need to reach out for support can contact the ConnecTeen peer support service by phone, online chat or text.

Programs available at SORCe

Financial Empowerment

The FE program employs one Income and Financial Support Advocate to fulfill the program objective to support people at risk of or experiencing homelessness, through individualized plans to address financial instability.  The program includes the following supports:

1.       Individualized financial education and coaching.

2.       Assistance to complete taxes in order to access tax related benefits including but not limited to:

a.       Child tax benefit

b.       Federal and provincial pension

c.       GST and other tax credits

d.       Asset building tools such as RESP, RDSP

3.       Support in accessing financial assistance.

4.       Guidance and support in accessing reputable and safe banking products.

5.       Finance related workshops.

Initial program intake is available on a first come, first served, walk in basis only during SORCe operating hours.  SORCe is open Monday to Friday from 9-4:30.  Note that hours and availability are subject to change without notice.

Residents living in affordable housing will be given priority during the following block time: Tuesdays from 9:00am – 12:00pm

For information about the Financial Empowerment Program at SORCe, please contact Rose: roses@distresscentre.com .

Availability: Monday, Tuesday, Wednesday, Thursday, Friday (subject to change without notice)

211 in Person

211 Alberta connects individuals with community and social services. As an extension of the 211 Alberta program, Distress Centre offers information & referrals on a walk in basis for financial & social assistance, government program assistance, and mental health support.

Availability: Monday, Tuesday, Wednesday, Thursday, Friday

Coordinated Access and Assessment

The Distress Centre Calgary is the primary intake service for the Coordinated Access and Assessment (CAA) housing system in Calgary. CAA is an entry point for housing services through the Calgary Homeless Foundation. The program provides housing information, referrals and assessments on a walk in basis and through targeted outreach.  

Agencies wishing to refer clients to CAA program must complete the CAA System Partner Referral Form (links to the Calgary Homeless Foundation site).

Availability: Monday, Tuesday, Wednesday, Thursday, Friday

*SORCe is closed at 12:30 on the 1st Thursday of each month.